By Warnerbus Ltd

05/19/2010 ISO 9001 is by far the world’s most established quality framework, currently being used by around 897,000 organizations in 170 countries worldwide, and sets the standard not only for quality management systems, but management systems in general.

In 2007, Warnerbus became ISO accredited in order to maintain extremely high quality processes and procedures and make any improvements. At the end of the day, all of these factors affect customer satisfaction and indeed quality - the two key areas that Warnerbus insists on.

Our latest ISO review produced outstanding results, highlighting ZERO non conformities and praise for the manner in which Warnerbus adopts its Quality Management System. The key auditor from BSI quoted:

"There are excellent formal system review processes in place. Management Review Meetings are undertaken at 6 monthly intervals with the Management Team covering a comprehensive agenda of topics that, through the minutes, confirm very satisfactory review of the performance of the business and Quality Management System.

Actions arising are clearly highlighted with persons delegated and a timescale for completion identified. Monthly reviews of the implementation of these actions is carried out to ensure their timely application. Internal audits are also seen to be very well implemented against an annual plan, whereby each process is evaluated at least twice per year. Where non-conforming situations are identified there is very good reporting and analysis of the issues and causes."

As a result of Warnerbus's outstanding performance, we have now been featured by BSI as a Case Study. This is a great credit to Warnerbus's efforts and simply proves that we drive quality in all that we do.