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5 crucial factors for successful ITSM integrations

By Thebes Group

5 crucial factors for successful ITSM integrations

04/12/2018 Integrating new ITSM software into a company is a vital process. Effective applications allow a tool to be used effectively, considerably affecting the permanency of the tool in the environment while averting churn in the short and medium term.


When implementing ITSM solutions it is essential to ensure this is a flexible process, tailored to business needs. It is true for IT managed services London and IT service provider UK as well!
Each implementation requires a detailed understanding of the business need for the ITSM tool. No implementation strategy should be formed without this information, to guard against a rigid ‘one size fits all’ approach.

Incorporated Project Plans

The procedure, instrument and administration of progress parts of the program are overseen as one coordinated and associated work errands;
There is a reasonable comprehension of which process and device components must be composed and arranged as shared over various process territories.

Senior Management Championship

The support of senior management is an important asset for any implementation. The last thing any implementation needs is the difficulty of wading through the murky waters of internal politics. With the sponsorship of senior executives, the implementation is given the credence needed for the project to be successful and unmarred by internal dissent.

Long Term View

An ITSM tool, like the roll out of any company-wide software, is a long-term investment encompassing years of use after the software is put in place. Check out IT managed services companies UK now!

This long-term view should be present in the process of implementation and beyond, ensuring after-care, update support and maintenance of the software to ensure it continues to function optimally.

Progressing Process Ownership and Management Roles

New process proprietorship and administration parts are characterized and resourced toward the beginning of the program, and incorporated into the plan, construct and organization undertakings of the task; Outer providers are coordinated into the procedure proprietorship and administration structure; There is an arrangement and intends to modify the division, individual and outside contract remunerate frameworks to line up with ITSM objectives.


Richard is the Lead Service Management Consultant for Thebes Group.

Richard has over 15 years’ experience in Service Management, is an ITIL Expert, and has helped drive many organizations in their efforts to implement and imbed mature service management processes. This has comprised of numerous Incident, Request, Problem, Change, Configuration and Release Management processes, in a variety of environments.

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Thebes Group

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